We offer free standard shipping on all of our products, no matter the order size. Sustainability is the driving force in every aspect of DĒAWY. From packaging to delivery, we strive to put the planet first, without impacting quality and speed. We utilize Sendle for all of our standard shipping needs. Sendle, a certified B Corp, is America’s first 100% carbon neutral delivery service. The best part: you can expect to receive your goodies in as little as 3 days. Can't wait? We offer expedited shipping for a fee. Since we believe haste makes waste, we'll utilize a portion of the fee to offset the carbon produced.
Returns and Exchanges
Aren’t satisfied? No problem! We offer returns and exchanges up to 30 days after the date we shipped your order. Products must be returned in new or gently used condition. Please email our Customer Care team at firstname.lastname@example.org or call us at (212) 660-9990, and let us know the products you would like to return or exchange.
We were able to take care of your shipping, but will need you to cover returning the goods to us. All items shall be sent to the following address:
ATTN: Returns and Exchanges
909 Third Avenue, #1120
New York, NY 10150
We cannot be held responsible for items lost in return shipment. Therefore, we recommend an insured and/ or trackable mail service. Please note: we will need the receipt and product in hand in order to process returns.
We reserve the right to refuse returns of any merchandise that is not returned in new or gently used condition.
If you need to exchange a product for the same one, contact us. Please note, we only replace items received defective or damaged.
If the goods were marked as a gift when purchased and shipped directly to you, you'll receive credit for the value of your return. Once the returned product is received, the credit will appear in your account.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the original purchaser.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: email@example.com
By visiting this page on our website: http://www.deawy.com/contact
By phone number: (212) 660-9990